8/3/2023 0 Comments Outlook throttled message![]() "We throttle and prioritize work in the Exchange Online service based on priority and resource load." The service is designed to throttle discretionary workloads like mailbox moves, to ensure that the service runs optimally for all users."The article provides information about EWS throttling in Exchange Online, Exchange Online as part of Office 365, and on-premises versions of Exchange starting with Exchange 2010.".The following links can help you investigate Exchange Online more closely: Perhaps there is some combination of changes in the app and also some configuration on the server, which together cause the behaviour? I don't seem to have noticed many more support cases than usual about the latest Secure Mail app upgrade. This all started within 10 days of the latest version of Secure Mail being published which is why I suspect some bad code in the app. The EAS logs show that a device is trying to gather mail, the folders update but there is some sort of exception thrown, and after 7 retries, it locks the device due to too many attempts. I did gather the EAS logs and Secure Mail logs. Unfortunately this is Exchange Online so I can not configure the throttling policies, view the Exchange version, or gather any server side logs. The 'Debug' level logs in Secure Mail might not contain much detail about what is happening with throttling on the server. There is also the ability to collect ActiveSync logs from the server via. If there is no such policy in place (and still the problem occurs), then an inspection should take place to confirm if the problem is on the Exchange side (event viewer logs, perhaps? maybe the configuration of web.config checked over also via ). Īny Throttling Policy which is configured might well be behaving properly. If this checks out ok, then the only other thing needed should be details from. From, this might be Exchange Server 2016 Cumulative Update 16 or Exchange Server 2019 Cumulative Update 5 (or older, not newer). ![]() It is worth confirming that the version of Exchange being used is a supported one.
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